FAQs

your guide to comfort and care

Shipping & Payment Methods

1. How Much Is the Shipping Cost?

(1) For most countries: Free shipping for orders over $60, $20 shipping fee for orders under $60.
(2) For Norway, Iceland, Cyprus, Puerto Rico, Alaska, and Hawaii: A shipping fee of $119 per piece applies.

2. What Payment Methods Do You Accept?

We currently accept PayPal as our primary payment method.

Order Management & Tracking

1. How Can I Track My Order?

We’ll email you a tracking number once your order ships. You can track it at 17track.net or reach out to [email protected].

2. Can I Modify or Cancel My Order?

Yes. You can modify or cancel your order within 24 hours after purchase.

About Return

1. What Is Your Return Policy?

You may request a return within 14 days of receiving your order. Items must be unused, in original packaging, and complete. Return shipping costs and a restocking fee may apply.

2. Do I Have to Pay for Return Shipping?

Yes. Customers are responsible for all return and exchange shipping fees.

Contact Us

Question not listed above?

You can contact our support team anytime via email at [email protected]. We’re here to help and typically respond within 24 hours on business days.